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Brand Information

Who is Babytom?

Babytom is a Brand that offers clothes for babies made with 100% organic pima cotton clothing certified by GOTS.

  • Babytom is transparent, sustainable and ethical in everything he does.
  • Babytom likes to take care of Babies. Give them the best, healthiest and softest clothes that are available in the market up-todate.
  • Babytom loves the planet where we live and likes to take care of it. So, everything that Babytom does, is thinking of how can be done in an eco-friendly and sustainable way.
  • Babytom likes to help parents and babies in vulnerable situation. Now, with your help, we are contributing with International Rescue Committee (IRC) – Safe Birth, which is a non-profit organization, that helps women in need all around the world, to give birth in safe conditions.
  • Babytom cares about parents going through the pregnancy and the education of their most important little people in the world. We offer information from professional people in the field, experience from other parents, that can help you go through this wonderful experience of being parents.
How do Babytom help the Community?

    Babytom has a strong willing to help babies in need, after an extensive research to look for a charity to support. Babytom decided to help International Rescue Committee (IRC). The fact that they rank incredible high in the charity ranking, gives us the confident that they are using the money we provide for the porpoise they are supposed to use it. Help people in need.

    We decided to celebrate our launch by helping 24 “Safe Birth”. And this is just the beginning…

    Safe Birth is there, where in the middle of war and disaster, mothers still give birth, despite the chaos around them. IRC’s team makes sure that women living through emergency situations can deliver babies safely. Access to a skilled health worker, emergency transport to a hospital and medicine. It can make all the difference for a new mom and her baby. 

    For more information go to “Babytom helping the community”.

    Product Information

    Where are Babytom’s clothes produced?

    Babytom’s clothes are produced in Peru.

    What is the material used for Babytom’s garments?

    100% Organic Pima cotton certified by GOTS.

    • Organic: We choose to take care of your baby’s health and the planet at the same time.
    • Pima Cotton: Is the well-known “Peruvian cotton”. The quality of the fiber, the silky texture and the softest touch you will ever feel in a fabric. There is a reason why it is so demanded by people who had the chance to try it once.
    • Certified by GOTS: The Global Organic Textile Standard (GOTS) ensures standards of ethical and sustainable values in all the stages of the production, from the preparation of the land to plant the natural seed, to the final garments. This certification guarantees that everything has been done respecting the planet, people’s right, with high stands of quality control conducted by this recognized institution worldwide, every year.

    How do you you dye your clothes?

    Fabric dye process: Our eco-white fabric is whiten using an oxygen-based whitening process (no chlorine bleaching). Which degrade easily in rivers or ground. It is not harmful for your baby’s skin, while respecting the environment.

    How do I wash Babytom’s clothes?

    Please follow the care instructions on the garment you are going to wash.

    • Machine wash cold.
    • Wash inside out.
    • Wash with like colors.
    • Do not bleach.
    • Do not tumble dry.
    • Iron on reverse.
    • Warm iron if needed.
    • Do not dry clean.

    Shopping Process

    What happens after I Place a purchase order?

    After you placed your order, an email confirmation will be sent to you, confirming your order was received. The confirmation will be sent within 15 minutes of your order being placed.

    When your order ships. We will send a separate email with both the carrier and tracking number to follow your order.

    How to use the Amazon pay method?

    First of all, you need to previously owned an amazon account. Once you have it, you are all set to use the "Amazon pay" method to proceed with the payment of your purchase in Babytom's site. Here are the steps to follow:

    1. You are in Babytom's website. Check out. Select "Amazon Pay" as a payment method
    2. Press the button: "Complete order" at the bottom of the page. It will re-direct you to the Amazon website.
    3. Sign in to your amazon account in the amazon website.
    4. From your Amazon account, in "Customer info" section, select the address to deliver the purchase you previously made in Babytom's website.
    5. Press the button: "Continue to shipping method" and then.
    6. Press the button: "Continue to payment method" and choose your preferred payment method in your Amazon account. 
    7. And that is all. You just paid for your order in Babytom's website, through your amazon account.

    Returns

    Can I return what I bought?

    We want you and your baby to be happy with our products, if for any reason you are not, please don’t hesitate to return it. Within 30 days of the purchase order with a proof of the purchase. The purchase price will be refund back on the same payment method.

    Returns without receipt or after 30 days of the purchase order, will get store credit at the current selling price.

    Please email us to: info@babytom-organic.com, and request your “Return of Products authorization number” (RPA#), with the following information:

    Description of the item to be returned:

    • Barcode #.
    • Reason for the return:
    • Proof of purchase:
    • If defective product: please attach 2 photos of the defective garment:
      • 1) Complete cloth.
      • 2) Area of the defect.

    Once we receive the returned item with the RPA#, we will proceed with the refund of the purchase price.

    What items are eligible for return?

    In order to being able to refund the purchase price of the “returned item”, it must be:

    • Unwashed and unused.
    • With the original tags and barcode.
    • If you purchased a product as part of a gift set, the entire gift set must be returned.
    • Sale products and Final Sale items cannot be returned.

    All returns require a “Return of Products Authorization number” (RPA#) and requests need to be asked within 30 days from the purchase date.

    Is Babytom paying for the shipping cost of the “returned items”?

    Babytom will be responsible for shipping costs only of defective products, in that case, a prepaid return label can be provided for returns.

    Please note that for any other reason to return the item, you are responsible for the return shipping costs.

    My item has a damage or defect. What should I do?

    We have a detailed quality control process to guarantee your complete satisfaction with Babytom's products, but If you have received a defective product, we do apologize for the inconvenient and we will take care of it.

    Email us within 30 days of your purchase order with the following information and the purchase price will be refund back on the same payment method and we will pay for the return shipping cost.

    Returns without receipt or after 30 days of the purchase order, will get store credit at the current selling price.

    Please email us to: info@babytom-organic.com, and request your “Return of Products authorization number” (RPA#), with the following information:

    Description of the item to be returned:

    • Barcode #.
    • Reason for the return:
    • Proof of purchase:
    • 2 photos of the defective garment:
      • 1) Complete cloth.
      • 2) Area of the defect.

    Please note that Babytom will be responsible for shipping costs only of defective products, in that case, a prepaid return label can be provided for returns.

    I purchased an item at a retailer, can I return it to Babytom directly?

    Retail customers who receive defective goods should contact the store where the item was purchased. Not Babytom headquarters.

    What is the “Return Products authorization number” (RPA#)?

    The Return Products authorization number (RPA#) is a number that Babytom provides to the person that is willing to return a product. This is necessary in order to being able to refund the purchase price of the returned item. Also help us to give a detail follow up to the returned item and to know the reason why it is returned, which will help us improve our products and service.

    Shipping

    When does my order will ship after I place my order?

    If an item is in stock, we will procced to ship it within 1 or 2 business days. In case we don’t have it in stock, we will let you know promptly.

    Can I cancel an order once it has been placed?

     In an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it is placed. However, you may be able to return your items to us once you receive them.

    I haven't received my tracking number. Why?

    Please note that there wont be tracking number for USPS Letters or Large envelopes for First class. In order to receive the tracking number, you should choose priority class or First class certified (that requiere signing of the order, when it arrives to destination). 

    When will my order be processed?

    Babytom works hard to provide the best service, so you can receive our products as soon as possible.

    If an item is in stock, we will procced to ship it within 1 or 2 business days. In case we don’t have it in stock, we will let you know promptly.

    Do you send Babytom’s products internationally?

    We do not offer international shipping at the moment. 

    Can I send my purchase to more than one address?

    You may only ship to one address per order.

    If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

    Can I change the shipping address after placing the purchase order?

    Please make sure your shipping address is correct. Once in transit, we cannot redirect shipments to a new or different address. If you order is returned for an invalid or incorrect address your order will be returned to stock and the order refunded less any shipping charges.

    How do I qualify for free shipping?

    Please check our current Free Sipping promotion displayed at the top of the home page banner of the website: www.babytom-organic.com. There is additional details in the “View Details” link.